Shipping Policy

Thank you for shopping with Dear Jett Co! We strive to provide a seamless shopping experience, including fast and reliable shipping. Please read our shipping policy below for important information regarding order processing, shipping times, and delivery.

Processing Time

Orders are processed and shipped within 2-4 weeks, excluding weekends and holidays. You will receive an order confirmation email once your order has been placed, and a separate shipping confirmation email with tracking information once your order has been shipped.

 

Shipping Methods & Delivery Times

All packages to the United States are shipped via USPS. 

 

Please note that delivery times may vary based on your location and the shipping carrier. The delivery estimate provided at checkout is based on standard conditions but is not guaranteed, as unforeseen circumstances (e.g., weather delays or high demand) can sometimes affect shipping times.

 

Shipping Rates

Shipping costs are calculated at checkout based on the destination, shipping method, and weight of the order. We offer free standard shipping on orders over [$$] within  the United States of America.

 

International Shipping

We are currently not offering international shipping at this time.

 

Order Tracking

Once your order has shipped, you will receive a tracking number via email to monitor the progress of your shipment. You can also check the status of your order by visiting the "Order Status" section of our website.

 

Lost or Stolen Packages

Dear Jett Co is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If your package is lost or stolen, please contact the carrier directly to initiate an investigation. If you need assistance, please reach out to our customer service team at hello@dearjettco.com.

 

Incorrect Shipping Information

Please double-check that your shipping information is correct before completing your order. We are not responsible for delays or additional charges caused by incorrect or incomplete addresses. If you notice an error in your shipping information, please contact us immediately at hello@dearjettco.com. If the package is returned to us due to incorrect shipping information, the customer is responsible for reshipping costs.

 

Damaged Items

If your order arrives damaged, please contact us within 5 days of receiving your shipment with photos of the damaged product and packaging. We will work with you to resolve the issue promptly.

 

Changes to Shipping Policy

We reserve the right to update or modify this shipping policy at any time. Any changes will be reflected on this page, and the updated policy will be effective immediately upon posting.

 

If you have any questions regarding our shipping policy, please feel free to reach out to our customer service team at hello@dearjettco.com.